.ticket-icon{width:16px;height:16px;display:inline-block;vertical-align:middle;flex-shrink:0}.tickets-main{padding:0 9px 4px 3px!important}.ticket-main{padding:0 9px 4px!important}.tickets-layout{display:grid;grid-template-columns:340px minmax(0,1fr);gap:10px;height:100%;min-height:0}.tickets-sidebar,.tickets-list{background:#fff;border-radius:8px;min-width:0;position:relative}.tickets-sidebar{background:#fcfcfe;display:flex;flex-direction:column;padding:0 8px;overflow:hidden}.ticket-mode-row{display:flex;align-items:center;gap:8px;height:69px;flex-shrink:0;border-bottom:1px solid #f0f0f0;padding:10px 0}.ticket-mode-row .segmented{padding:4px;background:#f5f6fa;border-radius:12px}.ticket-mode-row .segmented button{height:32px;padding:0 10px;border-radius:7px;font-size:12px}.ticket-mode-row .segmented button.active{background:#f60;color:#fff;box-shadow:0 0 0 3px #fff,0 0 0 4px #ececec}.new-conversation-ticket{margin:16px 0 12px;width:100%;height:32px;flex-shrink:0;justify-content:center}.tickets-menu{overflow:auto;flex:1}.tickets-menu>button{display:flex;align-items:center;gap:9px;border:0;background:transparent;height:38px;width:100%;text-align:left;padding:0 8px;border-radius:7px;color:#263746;font-size:14px}.tickets-menu>button span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tickets-menu>button small{font-size:12px;font-weight:400}.tickets-menu>button:hover,.tickets-menu>button.active{background:#fff4ed}.tickets-menu>button.active{color:#f60}.tickets-menu>button[data-value=垃圾箱]{margin-top:35px}.ticket-menu-label{font-size:12px;color:#bfbfbf;padding:18px 8px 8px}.tickets-list{padding:0 10px;display:flex;flex-direction:column;overflow:hidden}.tickets-list h2{font-size:14px;line-height:22px;font-weight:400;height:40px;margin:0;display:flex;align-items:center}.ticket-list-toolbar{display:flex;justify-content:space-between;gap:12px;margin-bottom:10px;flex-shrink:0}.ticket-list-toolbar>div{display:flex;gap:8px;align-items:center}.ticket-list-toolbar .button{height:32px;border-radius:4px;padding:0 10px;font-size:14px;gap:5px;display:inline-flex;align-items:center}.ticket-query{display:flex;align-items:center;gap:5px;max-width:220px}.ticket-query input{border:1px solid #eee;border-radius:4px;height:30px;width:160px;padding:0 8px}.tickets-table-scroll{overflow:auto;min-height:0;max-height:calc(100% - 130px);scrollbar-width:thin}.tickets-table{min-width:1480px;width:100%;border-collapse:collapse;table-layout:fixed;font-size:14px}.tickets-table th{font-weight:500;background:#fafafa;height:46px;text-align:left;position:sticky;top:0;z-index:1;white-space:nowrap;padding:0 16px;border-bottom:1px solid #eee}.tickets-table th:not(:last-child):after{content:'';position:absolute;right:0;top:12px;height:22px;border-right:1px solid #ededed}.tickets-table td{height:56px;padding:0 16px;white-space:nowrap;border-bottom:0}.tickets-table th:first-child,.tickets-table td:first-child{width:48px;padding:0 9px}.tickets-table input[type=checkbox]{width:16px;height:16px;accent-color:#f60}.tickets-table .col-subject{width:280px}.tickets-table .col-status{width:150px}.tickets-table .col-sla{width:200px}.tickets-table .col-priority{width:145px}.tickets-table .col-requester{width:160px}.tickets-table .col-recent,.tickets-table .col-created{width:160px}.tickets-table .col-agents{width:120px}.tickets-table .col-channel{width:90px}.ticket-subject{border:0;background:transparent;color:#2861ff;cursor:pointer;text-align:left;white-space:nowrap;display:block;text-overflow:ellipsis;overflow:hidden;width:100%;font-size:14px;padding:0}.ticket-status-badge{display:inline-block;background:#d2defe;border-radius:8px;padding:5px 12px;font-size:14px;color:#24374f}.ticket-status-badge.closed{background:#f0f0f0;color:#222}.ticket-requester{display:flex;align-items:center;gap:5px}.ticket-requester i{font-style:normal;display:inline-flex;align-items:center;justify-content:center;background:#ffc39f;color:#fff;width:24px;height:24px;border-radius:50%;flex-shrink:0}.ticket-agent-avatars{display:flex;gap:3px}.ticket-agent-avatars i{font-style:normal;background:#92bdff;color:#fff;border-radius:50%;width:24px;height:24px;display:inline-flex;align-items:center;justify-content:center}.ticket-pagination{height:64px;display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-shrink:0;font-size:13px}.ticket-pagination button{border:1px solid transparent;background:#fff;height:24px;min-width:24px;border-radius:5px}.ticket-pagination button.active{border-color:#f60;color:#f60}.ticket-pagination select{border:1px solid #d9d9d9;border-radius:5px;height:24px;background:white}.ticket-empty{padding:38px 16px;text-align:center;color:#aaa}.ticket-list-pop{position:absolute;z-index:25;top:80px;left:12px;background:white;box-shadow:0 5px 25px #0002;border:1px solid #eee;border-radius:8px;padding:18px;width:310px}.ticket-list-pop>b{display:block;margin-bottom:14px}.ticket-list-pop label{display:block;margin:10px 0;font-size:13px}.ticket-list-pop label select{margin-top:6px}.columns-pop{left:auto;right:12px;width:220px}.columns-pop label{display:flex;align-items:center;gap:9px}.ticket-workspace{display:grid;grid-template-columns:minmax(0,1fr) 398px 78px;gap:4px;height:100%;min-height:0}.ticket-conversation{min-width:0;display:flex;flex-direction:column;min-height:0;background:#fafafa;border-radius:8px;overflow:hidden}.ticket-detail-header{position:relative;background:white;min-height:80px;height:80px;padding:10px 16px;flex-shrink:0;z-index:30}.ticket-title-row{display:flex;align-items:center;gap:7px;height:30px;min-width:0}.ticket-title-row>h1{font-size:16px;line-height:24px;font-weight:500;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;margin:0;min-width:0}.ticket-title-row>.icon-button{width:24px;height:26px;flex-shrink:0;color:#777}.ticket-title-tools{display:flex;gap:9px;align-items:center;margin-left:auto;flex-shrink:0}.ticket-title-tools .plain{font-size:12px;white-space:nowrap;color:#222}.ticket-title-tools>.icon-button{width:24px;height:24px;padding:2px;color:#222}.ticket-meta-row{display:flex;align-items:center;gap:12px;height:30px;padding-left:30px;font-size:12px;color:#888}.ticket-state-control{display:flex;align-items:center;gap:4px}.ticket-state-control .ticket-icon{width:13px;height:13px}.ticket-state-control select{border:0;background:transparent;color:#888;font-size:12px;max-width:115px;outline:none}.ticket-assignee-trigger{border:0;background:transparent;display:flex;align-items:center;gap:5px;border-radius:5px;padding:3px 6px;font-size:12px;color:#888;min-width:100px;max-width:500px;cursor:pointer}.ticket-assignee-trigger:hover,.ticket-assignee-trigger[aria-expanded=true]{background:#f5f5f5}.ticket-assignee-trigger strong{font-weight:400;color:#566273;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-assignee-trigger>.ticket-icon{width:13px;height:13px}.ticket-assignee-trigger>.ticket-icon:last-child{color:#222;width:14px}.ticket-tags{color:#888;display:flex;align-items:center;gap:5px;font-size:12px}.ticket-tags .ticket-icon{width:13px;height:13px}.ticket-conversation>.ticket-messages{border:0;margin:0;padding:10px 24px;flex:1;min-height:80px;overflow-y:auto}.ticket-history-link{color:#999;text-align:center;font-size:12px;padding:8px 0 20px}.ticket-history-link button{border:0;background:none;color:#7b91ad;font-size:12px}.ticket-internal-note{text-align:center;margin:24px auto 40px;font-size:12px;color:#999}.ticket-internal-note p{display:table;max-width:80%;margin:8px auto;padding:8px 12px;background:#fff0d3;border:1px solid #ffd8a8;border-radius:8px;color:#333;white-space:pre-wrap;line-height:22px}.ticket-conversation>.composer-region{margin:0 16px 10px}.ticket-conversation .join-access{min-height:125px}.ticket-conversation .join-description{font-size:14px}.ticket-assignee-pop{position:absolute;top:87px;left:112px;width:320px;background:white;border-radius:8px;box-shadow:0 5px 24px #0003;z-index:100;overflow:hidden}.ticket-assignee-pop:before{content:'';position:absolute;left:20px;top:-6px;width:12px;height:12px;background:white;transform:rotate(45deg)}.ticket-assignee-search{height:47px;display:flex;align-items:center;border-bottom:1px solid #eee;padding:0 12px;gap:5px}.ticket-assignee-search input{border:0;outline:0;background:white;min-width:0;flex:1;height:36px;font-size:14px}.ticket-assignee-search input::placeholder{color:#bfbfbf}.ticket-assignee-search .ticket-icon{color:#555}.ticket-assignee-options{max-height:320px;overflow:auto;padding:0 8px 8px;scrollbar-width:thin}.ticket-assignee-option{height:42px;border:0;border-radius:6px;background:white;display:flex;width:100%;align-items:center;gap:8px;padding:0 8px;text-align:left;font-size:14px;color:#222;cursor:pointer}.ticket-assignee-option:hover{background:#f7f7f7}.ticket-assignee-option.selected{background:#fff4ed}.ticket-assignee-option>i{width:24px;height:24px;background:#90bdff;color:white;font-style:normal;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.ticket-assignee-option>.ticket-icon{color:#f60;width:14px;height:14px}.ticket-assignee-option:disabled{color:#bfbfbf;cursor:not-allowed;background:#fff}.ticket-assignee-option.selected:disabled{background:#fafafa}.ticket-assignee-option:disabled>i{background:#d9dfe8}.ticket-assignee-option:disabled>.ticket-icon{color:#bfbfbf}.ticket-readonly-note{height:32px;line-height:32px;padding:0 15px;background:#f7f8fa;color:#999;font-size:12px}.ticket-fields-panel{background:#fff;border-radius:8px;display:flex;flex-direction:column;min-width:0;overflow:hidden;min-height:0}.ticket-fields-panel>header{height:44px;min-height:44px;padding:12px 24px;font-size:14px;font-weight:400}.ticket-fields-scroll{flex:1;min-height:0;overflow:auto;padding:24px;scrollbar-width:thin}.ticket-field-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:24px 16px;padding-bottom:24px}.ticket-field{min-width:0;font-size:14px}.ticket-field>label{display:block;margin-bottom:4px;line-height:20px;color:#222;min-height:20px;word-break:break-word}.ticket-field>label:empty{display:none}.ticket-field label em{font-style:normal;color:#f66}.ticket-field-control{width:100%;height:36px;border:1px solid #ddd;border-radius:4px;background:white;padding:6px 10px;color:#444;font:14px/22px inherit;outline:none;box-sizing:border-box}.ticket-field-control:focus{border-color:#ff924a;box-shadow:0 0 0 2px #ff660011}.ticket-field-control:disabled{background:#f5f6fa;color:#a5adbb}.ticket-field-control::placeholder{color:#bfbfbf}.ticket-field select{appearance:auto;color:#888}.ticket-field small{display:block;color:#999;font-size:12px;margin-top:6px}.ticket-field-group{grid-column:span 12;font-size:13px;line-height:24px;color:#555;border-bottom:1px solid #eee;padding-top:8px}.ticket-field-radios{display:flex;align-items:center;gap:10px;min-height:36px;flex-wrap:wrap}.ticket-field-radios label{display:flex;align-items:center;gap:5px;font-size:13px}.ticket-field-radios input{accent-color:#f60}.ticket-date-range{display:flex;align-items:center;gap:6px;border:1px solid #ddd;border-radius:4px;height:36px;padding:0 8px;overflow:hidden}.ticket-date-range input{width:45%;min-width:0;border:0;outline:0;font-size:12px;color:#888}.ticket-date-range span{margin:0 4px}.ticket-mini-table-tools{display:flex;justify-content:flex-end;gap:16px;margin-bottom:12px}.ticket-mini-table-tools button{border:0;background:none;color:#2878ff;font-size:12px;padding:0;line-height:20px}.ticket-mini-table{table-layout:fixed;width:100%;border-collapse:collapse}.ticket-mini-table th{background:#fafafa;height:40px;border:1px solid #eee;padding:0 10px;font-weight:400;font-size:13px;color:#4e637c}.ticket-mini-table td{border:1px solid #eee;height:45px;font-size:13px}.ticket-mini-table td input{width:100%;height:34px;border:0;padding:4px;font-size:13px}.ticket-table-empty{height:60px!important;text-align:center;color:#bfbfbf}.ticket-rich-tools{border:1px solid #ddd;border-bottom:0;padding:3px 8px;font-size:12px}.ticket-rich{min-height:120px;resize:vertical;border-top-left-radius:0;border-top-right-radius:0}.ticket-upload{display:inline-block!important;width:max-content;padding:5px 12px;border:1px solid #ddd;border-radius:4px;cursor:pointer}.ticket-upload input{display:none}.ticket-field>.button{font-size:14px;height:36px}.ticket-fields-footer{padding:8px 24px 12px;flex-shrink:0;background:white;display:flex;flex-direction:column;gap:10px}.ticket-ai-fill{height:32px;align-self:flex-start;border:1px solid #e5e5e5;border-radius:8px;color:#e678aa;background:white;padding:0 12px;font-size:12px}.ticket-fields-footer>div{display:flex;justify-content:flex-end;gap:9px}.ticket-fields-footer .button{font-size:13px;border-color:#d167ff;color:#c34bff;height:32px;background:white;border-radius:4px;padding:0 14px}.ticket-tool-rail{background:white;border-radius:8px;overflow:auto;scrollbar-width:none;display:flex;flex-direction:column;gap:0;padding:8px 6px;min-height:0}.ticket-tool-rail>button{border:0;background:white;border-radius:8px;min-height:66px;flex-shrink:0;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;font-size:12px;color:#555}.ticket-tool-rail>button.active{background:#fff4ed;color:#f60}.ticket-tool-rail>button .ticket-icon{width:18px;height:18px}.ticket-customer-summary{display:flex;align-items:center;gap:14px;margin-bottom:24px}.ticket-customer-summary .avatar{width:48px;height:48px;background:#ff986c}.ticket-fields-scroll h3{font-size:14px;font-weight:500}.ticket-fields-scroll dl{font-size:13px}.ticket-fields-scroll dt{color:#999;margin-top:16px}.ticket-fields-scroll dd{margin:6px 0;overflow-wrap:anywhere}.ticket-comments article{padding:12px 0;border-bottom:1px solid #eee;font-size:13px}.ticket-comments article small{float:right;color:#999}.ticket-comments textarea{min-height:100px;margin:16px 0}.ticket-comments .button{float:right}.ticket-log{border-bottom:1px solid #eee;padding:14px 0;font-size:13px}.ticket-log time{color:#999;font-size:12px}.ticket-todos label{display:flex;align-items:center;gap:7px;padding:10px 0;font-size:13px}.ticket-todos input[type=checkbox]{accent-color:#f60}.ticket-todos>.button{margin-top:10px}.ticket-related .button{margin-bottom:20px}.ticket-related table{width:100%;border-collapse:collapse;font-size:12px}.ticket-related td,.ticket-related th{border:1px solid #eee;padding:12px 6px;text-align:center}.ticket-related th{background:#fafafa;font-weight:400}.modal label>.control{display:block;margin:8px 0 18px}.ticket-history-card{padding:18px;border:1px solid #eee;border-radius:6px;font-size:13px}
@media(max-width:1650px){.ticket-workspace{grid-template-columns:minmax(0,1fr) 350px 70px}.tickets-layout{grid-template-columns:300px minmax(0,1fr)}.ticket-title-tools{gap:5px}.ticket-title-tools>.plain{display:none}.ticket-fields-scroll{padding:20px}.ticket-fields-footer{padding:8px 20px 12px}}
@media(max-width:1300px){.ticket-workspace{grid-template-columns:minmax(0,1fr) 320px 62px}.tickets-layout{grid-template-columns:270px minmax(0,1fr)}.ticket-title-tools .icon-button:nth-child(-n+2){display:none}.ticket-title-row h1{font-size:14px}.ticket-fields-scroll{padding:16px}.ticket-meta-row{gap:5px}.ticket-assignee-trigger{max-width:240px}.ticket-conversation .join-description{font-size:13px}.ticket-field-grid{gap:22px 12px}.ticket-query{display:none}.ticket-tool-rail{padding:6px 3px}}

/* Avoid native scrollbars clipping the two mode tabs. */
.ticket-mode-row .segmented{height:42px;overflow:visible;align-items:center;max-width:none}
.ticket-mode-row .segmented button{line-height:32px}
.ticket-field-control{font-family:inherit;font-size:14px;line-height:22px}
.ticket-assignee-option:disabled{opacity:1}
.ticket-assignee-trigger{min-width:0}
.ticket-meta-row .ticket-state-control{flex-shrink:0}
.ticket-tool-rail .ticket-icon{stroke-width:1.25}
.ticket-fields-footer{padding-bottom:24px}
.ticket-date-input{position:relative;height:36px}
.ticket-date-input>.ticket-icon{position:absolute;left:10px;top:11px;width:14px;height:14px;color:#aaa;pointer-events:none;z-index:1}
.ticket-date-input>input{padding-left:32px}
.ticket-date-input>span{display:none;position:absolute;left:32px;top:7px;line-height:22px;color:#bfbfbf;pointer-events:none;font-size:14px}
.ticket-date-input.is-empty:not(:focus-within)>input{color:transparent}
.ticket-date-input.is-empty:not(:focus-within)>input::-webkit-datetime-edit{opacity:0}
.ticket-date-input.is-empty:not(:focus-within)>span{display:block}
.ticket-date-input.is-empty:not(:focus-within)>input::-webkit-calendar-picker-indicator{opacity:0}